IMPORTANT NOTICE:

Please note that due to the impact of COVID-19, our shipping partner Australia Post have advised to expect delays in your delivery. Please visit our Covid Shipping Delays FAQ's page for more information.

We are continuing to operate our online business as usual and will endeavour to deliver your orders as soon as possible in the current circumstances. Our Customer Service Team remains on hand to answer any questions regarding your order via chat, email or telephone. Visit our Contact Us page.

RETURNS POLICY

Full-priced goods in a saleable condition, unworn, and with original tags attached may be exchanged for a different size or style depending on stock availability (where stock is not available a credit note will be issued), alternatively you can opt for your return to be issued as a credit note which will be valid for 6 months.

A refund will only be provided if your goods are faulty or damaged during shipping and cannot be repaired or replaced.

We observe the right to deny refunds if the merchandise returned fails to meet our return policy requirements which is in keeping with Fair Trading laws.

SALE ITEMS

All sales on reduced items are final unless faulty and cannot be repaired or replaced.

Full-priced items purchased during a promotional sale, where a discount code has been applied at checkout, are eligible for the same returns procedure as full-priced goods.

Please note only one discount code can be applied at a time.

Orders cannot be cancelled after the order has been placed.

OUTLET SALE/WAREHOUSE SALE RETURNS POLICY

Any garments that are purchased within a warehouse or outlet sale are final sale and are not eligible to be returned for a credit note, exchange or refund. 

If you require assistance on sizing please contact our customer service team where they can assist you before purchasing.

In the case of a faulty garment, a credit note or replacement is issued, however you will need to contact the team to authorise and assess this.

MAKING A RETURN

A Returns Authorisation (RA) number must be obtained by completing the Online Returns Form here

Orders must be returned within 10 business days of your parcel being delivered, after this time all sales are final.

SHIPPING

We ship internationally via Australia International Express Post.

Upon arrival in the destination country, all orders are distributed by the local post services.

Orders being sent to the United States are distributed via USPS and can be tracked here

COSTS

International Express Post  USD $15

Please be advised that international orders may require 1-3 business days of processing once your order is placed. Once your parcel is dispatched, delivery may take anywhere from 3-10 business days. This is a best estimate only.

Please note that the postal fee does not include possible taxes and duties, which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.

We are unable to estimate what these will be, so it is best that you contact your local customs office for further information.