Full-priced goods in a saleable condition, unworn, and with original tags attached may be exchanged for a different size or style (where available), or returned for a credit note valid for 6 months.
A refund will only be provided if your goods are faulty or damaged during shipping and cannot be repaired or replaced.
We observe the right to deny refunds if the merchandise returned fails to meet our return policy requirements which is in keeping with Fair Trading laws.
All sales on reduced items are final unless faulty and cannot be repaired or replaced.
Full-priced items purchased during a promotional sale, where a discount code has been applied at checkout, are eligible for the same returns procedure as full-priced goods.
Please note only one discount code can be applied at a time.
Orders cannot be cancelled after the order has been placed.
MAKING A RETURN
A Returns Authorisation (RA) number must be obtained by completing the Online Returns Form at the following link https://shonajoy.com.au/pages/returns
We must be contacted within 10 business days of your parcel being delivered, after this time all sales are final.
We ship internationally.
Any delivery date or time specified by Shona Joy is a best estimate only, and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
International Express Post USD $15
Please be advised that international orders may require 1-3 business days of processing once your order is placed. Once your parcel is dispatched, delivery may take anywhere from 3-10 business days. This is a best estimate only.
Please note that the postal fee does not include possible taxes and duties, which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
We are unable to estimate what these will be, so it is best that you contact your local customs office for further information.
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