Make a return for a refund or store credit. Send your return back within 14 days of delivery and your return will be processed once received.
Please read below T&C's to ensure your return meets our policy.
Returns
Lodge My Return
Returns Policy
You have 14 days from the date of delivery to lodge and return your order.
Returned items must be unworn, unused and in original condition with all tags and packaging intact.
Please note, Shona Joy does not cover return shipping costs. We recommend using a traceable service as lost returned parcels are the responsibility of the customer.
- Full Price - will be eligible for a full refund or store credit to the value of the purchase price of the goods;
- Sale - will be eligible for a store credit to the value of the purchase price of the goods. Sale products are marked as “sale”;
- Final Sale - are not eligible for refunds or store credits. Final Sale products are marked "Final Sale";
- Promotional Discounts - All full priced and sale items purchased with a promotional discount are eligible for return for a store credit only. Final Sale items with a promotional discount are not eligible for refunds or store credits;
- Welcome Code - will be eligible for a full refund or store credit to the value of the purchase price of the goods. Sale and final sale policy applies if discount code is applied to a sale item.
If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost.
Refunds are reversed onto the form of payment used for the order, i.e. credit card, Afterpay account (or similar) or credit note. Store credits are valid for 12 months from the date of issue. Please note, if your order used both store credit and another payment method, store credit funds will be reversed first.
Any amount refunded or credited in accordance with the above will be less sales tax, duties and any shipping charges.
Return Processing Times
Please allow up to 3 business days for your return to be processed. Once processing is complete, you will receive a confirmation email.
Refunds
If your return is eligible for a refund, you will be refunded back to your original payment method, less any sales tax and duties as well as the original shipping fee. Once the refund has been issued, you will be notified via email. Please allow up to five business days for this amount to appear in your account.
Credit Note
Credit notes are valid for 12 months from issue date and will be emailed to you with a unique code to use online. If you have purchased an item using a credit note, you will be issued a new credit note as your refund type.
30% Flash Sale
Shona Joy is offering 30% off sitewide on products tagged with "30% Off At Checkout".
This promotion is valid from 8:00 AM AEDT on 19/01/25 until 11:59 PM AEDT on 22/01/25. For those in the US, the promotion will officially end at 11:59 PM PST on 22/01/25.
Please note that this offer cannot be combined with any other promotion or discount. The discount is only valid during the promotional timeframe and cannot be applied to orders placed outside of it.
Returns for items purchased during this sale are subject to Shona Joy's Promotional Discount Returns Policy.
Full priced + Sale- eligible for store credit equivalent to the purchase price;
Final Sale – are not eligible for refunds or store credits. Items can only be returned if they are deemed faulty.
Spend & Save
Shona Joy is offering savings for Spend & Save, valid from 8am AEDT on 10/01/25 to 11:59pm AEDT on 17/01/25.
Update your profile to unlock access to receive this exclusive offer: Spend $350, save $70, Spend $400, save $100, Spend $500, save $150. This promotion excludes signatures and includes sale.
Please note that this offer cannot be combined with any other promotion or discount. The discount is only valid within the promotional timeframe and cannot be applied to orders placed outside of it.
Any returns are also subject to Shona Joy's Promotional Discount returns policy.
Full priced + Sale- eligible for store credit equivalent to the purchase price;
Final Sale – are not eligible for refunds or store credits. Items can only be returned if they are deemed faulty.
Final Sale
Final sale refers to items marked as "final sale" and cannot be returned for a refund or store credit, unless in the event of them being faulty.
Exchanges
Currently we don't offer exchanges.
Swim Returns
All swimwear must be tried on whilst wearing undergarments and the protective hygiene strip must be kept in place. If the hygiene strip is removed or altered in any way, the item will not pass our quality control inspection and will be sent back to you at your cost.
Gift Cards
Gift cards cannot be returned.
Incorrect Or Faulty Items
All items are quality controlled before dispatch but if you receive an item that is not right please contact our team immediately at info@shonajoy.com.au, please include order number, photo of the fault and our Customer Care team will respond as soon as possible with a solution.
If the item is deemed faulty we will organise a repair or replacement. If the item cannot be repaired and a replacement is not available, a refund will be offered. Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty.
Purchased From A Shona Joy Stockists
Shona Joy only accepts returns from orders placed on our website. If you have purchased through a Shona Joy stockists, please contact the retailer of where you purchased and they’ll be able to assist with your return.
