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RETURNS

You are welcome to lodge a return request within 10 days of your parcel being received. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. Shona Joy does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels.


Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

FULL PRICED ITEMS

All full priced items are eligible for a refund or credit note. Store credit is valid for 12 months from the date of issue. Return shipping costs are the responsibility of the customer.

Due to the limited nature of our pieces, we cannot facilitate exchanges. If you would like to return your item for another size or style, please lodge your request for a credit note to make a new purchase. If you need your item urgently, please contact info@shonajoy.com.au and we will do our best to assist you.

Unsure of what size to purchase or have questions about a garment? Our Customer Service Team is on hand to assist. Contact info@shonajoy.com.au or +61 2 9690 1002.

SALE ITEMS

All sale or outlet items are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.

PROMOTIONAL CODES

Full-priced items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), are eligible for the same returns procedure as full-priced goods.

FAULTY ITEMS

We make every effort to provide goods of the highest quality to our customers and we hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please notify us as soon as you notice any damage or fault with the product, and we will be happy to assist you further.

AFTERPAY

All full priced goods purchased via Afterpay are also eligible to be returned for a refund or credit note. If a refund has been requested, any remaining scheduled payments will be adjusted/cancelled, and any completed instalments will be refunded to you by the payment platform. If a credit note has been requested, your original payment schedule with the payment platform will continue until all instalments are completed.

All sale or outlet items are final sale unless deemed faulty by our Customer Care Team, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.

Faulty refunds will be processed to your original chosen payment platform and any scheduled payments will automatically be adjusted/cancelled accordingly.

Please use the following links for full terms and conditions of each individual payment option - Afterpay.

GIFT CARDS

Gift cards cannot be returned.

STOCKISTS

Returns to Shona Joy are for items purchased via the Shona Joy website only. Each stockist has their own returns policy. Please contact the retailer directly for this information prior to making a purchase.

HOW TO LODGE A RETURN

Return requests can be made via our online return portal below. Please have your order number handy.
Your return request must meet the guidelines outlined above. Shona Joy reserves the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.

STILL HAVE A QUESTION ABOUT RETURNS?

Check out our FAQs here, email us at info@shonajoy.com.au or call +61 2 9690 1002
Customer Care is available from Monday - Friday, 9am - 5pm AEST