Make a return for a refund or store credit. Send your return back within 14 days of delivery and your return will be processed once received.
Please read below T&C's to ensure your return meets our policy.
Returns
Lodge My Return
Returns Policy
You have 14 days from the date of delivery to lodge and return your order.
Returned items must be unworn, unused and in original condition with all tags and packaging intact.
Please note, Shona Joy does not cover return shipping costs. We recommend using a traceable service as lost returned parcels are the responsibility of the customer.
- Full Price - will be eligible for a full refund or store credit to the value of the purchase price of the goods;
- Sale - will be eligible for a store credit to the value of the purchase price of the goods. Sale products are marked as “sale”;
- Final Sale - are not eligible for refunds or store credits. Final Sale products are marked "Final Sale";
- Promotional Discounts - All full priced and sale items purchased with a promotional discount are eligible for return for a store credit only. Final Sale items with a promotional discount are not eligible for refunds or store credits;
- Welcome Code - will be eligible for a full refund or store credit to the value of the purchase price of the goods. Sale and final sale policy applies if discount code is applied to a sale item.
If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost.
Refunds are reversed onto the form of payment used for the order, i.e. credit card, Afterpay account (or similar) or credit note. Store credits are valid for 12 months from the date of issue. Please note, if your order used both store credit and another payment method, store credit funds will be reversed first.
Any amount refunded or credited in accordance with the above will be less sales tax, duties and any shipping charges.
