Make a return for a refund or store credit. Send your return back within 14 days of delivery and your return will be processed once received.
Please read below T&C's to ensure your return meets our policy.
Returns
Lodge My Return
Returns Policy
You have 14 days from the date of delivery to lodge and return your order.
Returned items must be unworn, unused and in original condition with all tags and packaging intact.
- Full Price - will be eligible for a full refund or store credit to the value of the purchase price of the goods;
- Sale - will be eligible for a store credit to the value of the purchase price of the goods. Sale products are marked as “sale”;
- Final Sale - are not eligible for a refund or store credit. Items are marked “final sale”;
- Promotional Discount/Code & Welcome Code - will be eligible for a full refund or store credit to the value of the purchase price of the goods. Sale policy applies if discount code is applied to a sale item.
If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost. Return costs are the responsibility of the customer, we recommend using a traceable service as lost returned parcels are the responsibility of the customer. Any amount refunded or credited in accordance with the above will be less any original shipping charges.
Refunds are reversed onto the form of payment used for the order, i.e. credit card, Afterpay account (or similar) or credit note. Store credits are valid for 12 months from the date of issue. Please note, if your order used both store credit and another payment method, store credit funds will be reversed first.
Return Processing Times
Please allow up to 3 business days for your return to be processed. You will receive an email when our team has received your return and again when your return is processed.
Refunds
If your return is eligible for a refund, you will be refunded back to your original payment method, less the return shipping fee and any original shipping fees. Once the refund has been issued, you will be notified via email. Please allow up to five business days for this amount to appear in your account.
Credit Note
Credit notes are valid for three years from issue date and will be emailed to you with a unique code to use online. If you have purchased an item using a credit note, you will be issued a new credit note as your refund type.
Final Sale
Final sale refers to items that are marked down during a special offer, or have been marked to clear. Item/s marked as "final sale" cannot be returned for a refund or store credit, unless in the event of them being faulty.
Exchanges
Currently we don't offer exchanges.
Swim Returns
All swimwear must be tried on whilst wearing undergarments and the protective hygiene strip must be kept in place. If the hygiene strip is removed or altered in any way, the item will not pass our quality control inspection and will be sent back to you at your cost.
Gift Cards
Gift cards cannot be returned.
Incorrect Or Faulty Items
All items are quality controlled before dispatch but if you receive an item that is not right please contact our team immediately at info@shonajoy.com.au, please include order number, photo of the fault and our Customer Care team will respond as soon as possible with a solution.
If the item is deemed faulty we will organise a repair or replacement. If the item cannot be repaired and a replacement is not available, a refund will be offered. Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty.
Purchased From A Shona Joy Stockists
Shona Joy only accepts returns from orders placed on our website. If you have purchased through a Shona Joy stockists, please contact the retailer of where you purchased and they’ll be able to assist with your return.
