WORLDWIDE SHIPPING WITH DHL EXPRESS

BUY NOW & PAY LATER WITH KLARNA OR AFTERPAY

Loading

Size: Value: ${ item.variant_title }

${ item.message }

SUBTOTAL: ${ shopify.currency.active } ${ cart.total_price | currencyFromCents }
Checkout View Cart

Your cart is currently empty.

RETURNS

You are welcome to lodge a return request within 10 days of your parcel being received. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. Shona Joy does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels.


Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

FULL PRICED ITEMS

All full priced items are eligible for a refund or credit note. The total amount refunded or credited will be minus original shipping charges.

Refunds are reversed onto the original form of payment, i.e. credit card, Afterpay account or credit note. Store credits are valid for 12 months from the date of issue. Shipping costs of returning an item is the responsibility of the customer.

Due to the limited nature of our pieces, we currently cannot facilitate exchanges. If you would like to return your item for another size or style, please lodge your request for a credit note to make a new purchase. If you need your item urgently, please contact info@shonajoy.com.au and we will do our best to assist you.

 

Unsure of what size to purchase or have questions about a garment? Our Customer Service Team is on hand to assist. Contact info@shonajoy.com.au or +61 2 9690 1002.

SALE ITEMS

All sale or outlet items are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.

PROMOTIONAL CODES

Items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), can only be returned for an online store credit (valid for 12 months). The total amount credited will be minus original shipping charges. Shipping costs of returning an item is the responsibility of the customer.

WELCOME CODE

Full-priced items purchased with a welcome code are eligible for the same returns procedure as full-priced goods. Sale items purchased with a welcome code are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.

FAULTY ITEMS

We make every effort to provide goods of the highest quality to our customers and we hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please contact our Customer Care Team immediately at info@shonajoy.com.au and ensure you include your order number and a photo of the fault within your email.
The Customer Care Team will respond as soon as possible with a solution.

AFTERPAY & KLARNA

All full priced goods purchased via Afterpay or Klarna are also eligible to be returned for a refund or credit note. If a refund has been requested, any remaining scheduled payments will be adjusted/cancelled, and any completed instalments will be refunded to you by the payment platform. If a credit note has been requested, your original payment schedule with the payment platform will continue until all instalments are completed.

Items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), can only be returned for an online store credit (valid for 12 months).

All sale or outlet items are final sale unless deemed faulty by our Customer Care Team, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.

Faulty refunds will be processed to your original chosen payment platform and any scheduled payments will automatically be adjusted/cancelled accordingly.

Shipping costs of returning an item is the responsibility of the customer.

Please use the following links for full terms and conditions of each individual payment option - Afterpay, Klarna.

GIFT CARDS

Gift cards cannot be returned.

STOCKISTS

Returns to Shona Joy are for items purchased via the Shona Joy website only. Each stockist has their own returns policy. Please contact the retailer directly for this information prior to making a purchase.

HOW TO LODGE A RETURN

Return requests can be made via our online return portal below. Please have your order number handy.
Your return request must meet the guidelines outlined above. Shona Joy reserves the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.

STILL HAVE A QUESTION ABOUT RETURNS?

Check out our FAQs here, email us at info@shonajoy.com.au or call +61 2 9690 1002
Customer Care is available from Monday - Friday, 9am - 5pm AEST