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Returns

Returns Policy

You have 14 days from the date of delivery to lodge and return your order. 

Returned items must be unworn, unused and in original condition with all tags and packaging intact.

Please note, Shona Joy does not cover return shipping costs. We recommend using a traceable service as lost returned parcels are the responsibility of the customer.
 

Full Price - will be eligible for a full refund or store credit to the value of the purchase price of the goods;

Final Sale - Items marked with a strike through are considered final sale and are not eligible for a refund or store credit. These products are clearly labelled "Final Sale'.

Promotional Discounts - will be eligible for a store credit to the value of the purchase price of the goods. Final sale policy applies if discount code is applied to a final sale item;

Welcome Code - will be eligible for a full refund or store credit to the value of the purchase price of the goods. Sale and final sale policy applies if discount code is applied to a sale item.

If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost.

Refunds are reversed onto the form of payment used for the order, i.e. credit card, Afterpay account (or similar) or credit note. Store credits are valid for 12 months from the date of issue. Please note, if your order used both store credit and another payment method, store credit funds will be reversed first.

Any amount refunded or credited in accordance with the above will be less sales tax, duties and any shipping charges.

Lodge A Return

Lodge your return in just a few easy steps using our returns portal.

Before getting started, please make sure you've read our Returns Policy.

You can return your item within 14 days of delivery for: A refund (full priced items only), or a store credit.

All returns must be sent back within 7 days of lodging your return request.

Start Return

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