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IMPORTANT NOTICE:

 Please note that due to the impact of COVID-19, our shipping partner Australia Post have advised to expect delays in your delivery. Please visit our Covid Shipping Delays FAQ's page for more information.


We are continuing to operate our online business as usual and will endeavour to deliver your orders as soon as possible in the current circumstances. Our Customer Service Team remains on hand to answer any questions regarding your order via chat, email or telephone. Visit our Contact Us page.


SHIPPING COSTS

 

International Express Post              $15 USD

All International orders are sent using Australia International Express Post. Upon arrival in the destination country, all orders are distributed by the local post services.

 

Orders being sent to the United States are distributed via USPS and can be tracked here

 

All parcels will need to be signed for upon arrival. In the event that no one can sign at your delivery address, the courier will leave a card for you to collect from the nearest Post Office.

 

International orders may require 1-3 business days of processing once your order is placed.

 

Once your parcel is dispatched, delivery may take anywhere from 3-10 business days. This is a best estimate only.

 

Please note that the postal fee does not include possible taxes and duties, which may be applied by customs in the country where the order originated. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and mark them as dutiable merchandise. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer.

 

We are unable to estimate what these will be, so it is best that you contact your local customs office for further information.

 

International orders that exceed over 1kg may incur further charges, and will be advised by our Dispatch Manager after your order is placed.

 

Return To Sender: Parcels that are returned to Shona Joy will be required to pay an additional shipping fee to be re-shipped. In the event that the shipping fee is not made payable, a credit note (valid for 6 months) will be issued for your garment(s).