SHIPPING

United States

All orders placed from the U.S. are shipped Duties & Taxes Paid from Australia. This means the final order amount you see at checkout, is the final amount you'll pay. There are no additional fees once your order arrives in the U.S. as this is covered by Shona Joy. However, please be aware that DHL may contact you to request your Social Security Number (SSN) in order to clear your package for delivery as required by the U.S. Customs and Border Protection.

Rest of World

The shipping cost added to your order at the time of checkout does not include possible duties & taxes, which may be applied by customs in the country where the order is travelling to.

The responsibility for any customs duties, foreign taxes, or other fees, which may be imposed, will rest with the customer. Please contact your local Customs Office for further information or estimations on these costs.

Should you wish to return an item, Shona Joy is unable to refund any duties and taxes paid, as your payment was made directly to your local customs office. Please contact your local customs office to obtain your tax refund.

We want you to enjoy your Shona Joy purchases as fast as possible! Orders placed before 1pm AEST will be dispatched by COB the next business day.
Orders placed on a Saturday, Sunday or Public Holiday will be processed within 24 hours on the next business day. Please allow an additional 2-3 business days for dispatch during busy sale periods.

All Shona Joy purchases are tracked and shipped with DHL Express. As soon as your parcel has been dispatched, you will receive a tracking notification via email. In the event that no one is able to sign for your parcel, the courier will attempt to deliver at another time. You can also use DHL's 'On Demand Delivery' service to reschedule your delivery, select an alternate address, and more. Please note that Shona Joy is not liable for any lost, damaged or stolen parcels during transit.