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SHIPPING

All international orders (outside Australia) are sent using Australia International Express Post (excluding the United States). Orders being sent to the United Stages are distributed via USPS and can be tracked here. Upon arrival in the destination country, all orders will be distributed by the local postal service.

International orders (excluding New Zealand) are sent at a flat rate of $15 USD.
The shipping cost added to your order at the time of checkout does not include possible taxes and duties, which may be applied by customs in the country where the order originated.


Delivery is estimated at 3 - 11 business days. Please visit our COVID-19 Shipping Delays FAQ's page for more information about potential delays due to COVID-19.
Shona Joy is not liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.

DISPATCH

We want you to enjoy your Shona Joy purchases as fast as possible! Orders placed before 1pm AEST will be dispatched by COB the next business day.
Orders placed on a Saturday, Sunday or Public Holiday will be processed within 24 hours on the next business day. Please allow an additional 2-3 business days for dispatch during busy sale periods.

TRACKING

All Shona Joy purchases are tracked. As soon as your parcel has been dispatched, you will receive a tracking notification via email. In the event that no one is able to sign for your parcel, the courier will leave a card for you to make a collection from the nearest Post Office.

STILL HAVE A QUESTION ABOUT DELIVERY?

Check out our FAQs here, email us at info@shonajoy.com.au or call +61 2 9690 1002
Customer Care is available from Monday - Friday, 9am - 5pm AEST