FAQ – Shona Joy International

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Orders

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Will I have to pay duties and taxes on my international order?

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Returns

How long do I have to lodge my return?

What if I receive a faulty item?

Can I exchange an item for another size?

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Can swimwear be returned?

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Does Shona Joy cover the cost of returns?

Will Shona Joy notify me when my parcel is delivered to the Shona Joy returns team?

How long will it take to process my refund?

Am I entitled to the same returns policy if I purchase from a stockist?

Can I return something from Shona Joy to a stockist?

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