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Your bag is empty

FAQ

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US Duty Changes

How will the recent changes to US Customs policy affect my order?

My order to the US is under US$800, will I be charged duties?

If I return my order, will I get the taxes and duties back?

What is the current import duty percentage for US customers?

Orders

How do I apply a discount code?

How do flash sale discount codes apply?

How do I use a credit note?

Can I update the contents of my order?

Can I cancel an order once it's been placed?

How long will it take to dispatch my order?

How can I track my parcel?

Will I have to pay duties and taxes on my international order?

What if my order is unclaimed or I refuse delivery?

What if my order presents a risk of fraud?

Returns

How long do I have to lodge my return?

What if I receive a faulty item?

Can I exchange an item for another size?

Can I return a sale item?

Does Shona Joy offer refunds?

Can swimwear be returned?

Can I make a return with Afterpay, Laybuy, Klarna or Zip?

Does Shona Joy cover the cost of returns?

Are Sales Tax and Duties refunded?

Will Shona Joy notify me when my parcel is delivered to the Shona Joy returns team?

How long will it take to process my refund?

Am I entitled to the same returns policy if I purchase from a stockist?

Can I return something from Shona Joy to a stockist?

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${ variantOptionsData.product.title.toLowerCase() }

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${productTitle.toLowerCase()}

Size ${variant.title}

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Notify Me

${productTitle.toLowerCase()}

Size ${variant.title}

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